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Shipping and Return Policies
and Frequently Asked Questions
Shipping and Return Policies
All sales are final and as-is. Since each piece is hand-made and unique, Phoenix Moon Designs does not offer refunds or exchanges.
All pieces are very fragile and should be handled with care.
Phoenix Moon Designs is not responsible for lost or stolen packages. If there is a problem with your purchase when it arrives (damaged or broken in shipping, etc.), please contact me directly at Jewelry@PhoenixMoonDesigns.com, and we can discuss the best way to resolve the issue with your order.
Frequently Asked Questions
All pieces are handmade and include semi-precious or precious stones and different types of metal. Each description includes metaphysical benefits as well.
Q: Do you make custom orders?
A: I am starting to look at these opportunities, but more-so as case-by-case situations. I am launching some customizable rings soon, as well.
Please also check out my Gallery, which includes all of my previously created pieces. I am willing to make something similar to, or even inspired by, any of these pieces - since my soul’s desire is to make more limited, or one-of-a-kind and truly unique pieces.
I create focused on my heart, my mind, my soul, to make my art. Please let me know what kind of creation you are thinking about, and give as many details as possible. I will review, and if it sounds intriguing - then I will reach out and let you know that I look forward to working with you on your piece. You can start this custom order request/review process by filling out my Custom Order Request Form.
Q: How can I purchase pieces made by you?
A: For all items in my Shop: You can load them into the cart and pay with any major credit or debit card, PayPal, or you can even pay with cash (for in-person purchases only). For items seen in my Gallery, or Custom Order Requests: Please fill out my Custom Order Request form.
Q: How should I properly care for my new hand-made piece?
A: Remove the jewelry before showering or washing your hands (especially for rings or bracelets). Keep your piece away from creams or lotions. Clean and polish your piece often, especially after wearing it. Store your piece in anti-tarnish paper, airtight container, or sealable plastic bag, away from humidity, to avoid tarnishing.
Q: Why is my metal (silver, copper, bronze, etc.) piece starting to look black/green (aka patina)?
A: When base metals (like copper, silver, etc.) react with oxygen over time, it naturally oxidizes and generates a greenish-blue layer that protects the metal from further corrosion. Any metal that contains a high amount of copper can turn green. Think of the Statue of Liberty, for a good example. This patina can be removed by following the below instructions.
Q: How do I get the green-blue patina to come off of my copper, silver (or other metal) piece?
A: There are many ways to remove the patina, but the safest way that I recommend to remove it (and not potentially damage the stone), is to use a polishing cloth to buff or polish the metal on the piece.